Case Study: Glovo Achieved a 45x Increase in Partner Integration Speed and Elevated Customer Experience with Nexla

Case Study: Glovo Achieved a 45x Increase in Partner Integration Speed and Elevated Customer Experience with Nexla

About Glovo

Glovo is a leading on-demand delivery platform operating in 25 countries across Europe, Western Asia, and Africa. Serving millions of users, Glovo offers a wide range of delivery services, from groceries and restaurant meals to retail items. Partnering with Nexla for data integration, Glovo has significantly streamlined its operations, reducing partner integration time and enhancing service delivery to maintain its rapid growth and customer satisfaction.

Challenges

Glovo faced several data integration challenges in its mission to provide excellent customer experiences, particularly in integrating with grocery store partners and maintaining real-time product data updates:

  • Diverse Data Formats: Partners provided data in various formats such as CSV, XML, and APIs, requiring extensive adaptation.
  • Resource Constraints: The intensive integration process consumed significant engineering resources.
  • Real-time Data Needs: Ensuring up-to-date information data for 50,000 products per catalog for a seamless user experience.
  • Prolonged Integration Times: Integrating new partners took up to six months, delaying the go-live and onboarding process.

The Solution

Nexla addresses these challenges with:

  • Universal connectors: integration adapts to any data format and resource/destination types
  • Automated data flow formation: Streamlined data flows and automation reduced manual efforts.
  • User-Friendly Interface: Nexla’s intuitive interface empowers non-technical users to manage the integration process with ease.
  • Real-time Data Management: Nexla ensured real-time updates, enhancing service reliability.

Results

The collaboration with Nexla resulted in significant improvements for Glovo:

    • Reduced Integration Time: The time to integrate new partners was reduced from six months to just 3 to 5 days, a 45X increase in efficiency.
    • Expanded Partner Base: Glovo increased its grocery store partner count from 30 to 100 partners.
    • Operational Efficiency: The platform’s automation and efficiency led to substantial time and cost savings.
    • Enhanced Customer Experience: Real-time data updates ensured customers had the latest information, improving customer satisfaction.

“Nexla allows us to integrate with partners in an easy and user-friendly way, reducing our integration time from 6 months to 3-5 days. ” – Inma Orts, Senior Technical Account Manager, Glovo

 

Efficient Data Integration with Nexla

At Glovo, managing data from various partners, including restaurants, supermarkets, and retail stores, was challenging due to diverse data formats and sources. Nexla provides a flexible solution that accommodates formats like XML and API connections, streamlining the integration process without requiring significant changes from partners. 

This adaptability allowed Glovo to create detailed data flows and transformations and manage real-time updates efficiently. Custom code within Nexla managed variables and updated information directly to Glovo’s API, ensuring real-time data availability. As a result, integration time was reduced from six months to 35 days, significantly expanding Glovo’s partner network and saving time and resources.

Integration Unlocks Time-Sensitive Key Business Opportunities

By enabling seamless integration with partners, Nexla provided Glovo with critical business opportunities that were highly time-sensitive. For instance, when a key partner in a vital market couldn’t support the usual data format in Glovo’s database, Nexla’s flexible integration capabilities allowed Glovo to adapt quickly. With Nexla’s support and tools, Glovo secured and maintained this essential partnership, which was crucial for their business. This rapid adaptation and deployment gave Glovo a competitive edge, allowing them to capitalize on strategic relationships and enhance their market presence.

Nexla’s Continuous Support and Collaboration

Glovo’s collaboration with Nexla was marked by consistently excellent, timely, and flexible support that adapted to evolving needs. Nexla’s effective feedback loop ensured that Glovo’s input directly translated into tangible feature and interface improvements. This approach not only enhanced user experience but also boosted operational efficiency, making Nexla a crucial partner in Glovo’s success.

Summary

Nexla’s data integration platform has been instrumental in helping Glovo overcome its data challenges, achieve rapid deployment, save costs, and improve operational efficiency. This partnership has enabled Glovo to continue its growth trajectory, delivering exceptional service to customers across its extensive network.