See the whole account behind every ticket.

Nexla gives support engineers and their agent the context behind every ticket: who the customer is, what tier they pay for, how similar issues were fixed and what changed in their account this week.

Find it in your marketplaceTry the MCP server

On Microsoft, AWS, Databricks and Snowflake marketplaces. Talk to our team

Animated example. Four support tasks run across Jira, Zendesk, Salesforce, Snowflake, Slack, HubSpot, Confluence and SharePoint. For each one the agent asks a question, Nexla adds the team's definitions, calls the systems the task needs and returns an answer that names who it ran as. The same tasks are listed in the next section.

Four tasks your support team already runs.

Each task gives your agent only the tools and context its job needs, across every system it touches.

Where the time goes today

  • Every ticket starts with a search across the help desk, the CRM, logs and old threads.
  • Fixes get rediscovered because the answer sits in a closed ticket nobody can find.
  • SLA breaches get noticed after they happen.
TaskSystemsExample toolsKnows

Ticket resolution

Pull the ticket, find similar resolved tickets, and post a suggested resolution with the evidence behind it.

“What's the fastest fix for SUP-4821, and is this customer at risk?”

  • Jira
  • Snowflake
  • Salesforce
  • get_ticket
  • find_similar
  • post_resolution
  • Ticket to account mapping
  • Resolution history
  • SLA tiers

Escalation triage

Rank the open queue by SLA exposure, account value and renewal timing, so the right ticket gets picked up first.

“Which open tickets will breach SLA in the next four hours?”

  • Zendesk
  • Salesforce
  • Slack
  • list_open
  • sla_exposure
  • notify_owner
  • SLA rules by tier
  • Escalation paths
  • On-call rotation

Account health for support

Show a customer's recent tickets, product usage and open deals in one answer before you reply.

“Summarize everything going on with Westara before I reply.”

  • Zendesk
  • HubSpot
  • Snowflake
  • recent_tickets
  • account_summary
  • usage_trend
  • Account hierarchy
  • Product entitlements
  • CSM ownership

Knowledge gap finder

Spot recurring issues with no help article, and draft one from the tickets that solved it.

“Which issues came up more than ten times this month with no help article?”

  • Zendesk
  • Confluence
  • SharePoint
  • cluster_issues
  • search_kb
  • draft_article
  • Article templates
  • Product areas
  • Review owners

Examples. Task and tool names are illustrative until each server is listed in the marketplaces.

Measured against vendor MCP servers.

Same questions on live systems, with a judge checking every answer against ground truth. All four benchmarks

Governed on every request.

  • Identity on every request

    Each answer uses the permissions of the person asking, in every source system.

  • Scoped tools

    A task exposes only the reads and writes its job needs. Writes run only where you allow them.

  • Lineage and audit

    Every tool call is logged with who asked, what was read and what changed.

  • Deploy your way

    Nexla cloud, your private VPC or on premises.

  • SOC 2 Type II
  • ISO 27001
  • HIPAA
  • GDPR
  • CCPA

Works in Claude, ChatGPT, Microsoft Copilot, Cursor and any MCP client.

What support teams ask first.

Does it write to our help desk on its own?
Only where you allow it. Posting a resolution or notifying an owner are scoped tools, and every action is logged with who asked for it.
Our ticket history is huge. Will it find the right matches?
The task searches resolved tickets with your account mapping and product areas as context, so matches come from the same product and customer type, not just similar words.
Which help desks are supported?
Zendesk, Jira Service Management, ServiceNow, Salesforce Service Cloud and many more. Nexla has 1,000+ connectors that read and write.
Can we start with one queue?
Yes. Most teams start with ticket resolution on one queue, then add tasks as they go.