Responsible Disclosure Policy

Effective as of July 14, 2021

Data security is a top priority for Nexla, and Nexla believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in Nexla’s service, please notify us; we will work with you to resolve the issue promptly.

1. Disclosure Policy

  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We will acknowledge your email within 24 hours.
  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 10 days of disclosure.
  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Nexla service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

2. Exclusions

While researching, we’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Nexla employees or contractors
  • Any attacks against Nexla’s physical property or data centers

Thank you for helping to keep Nexla and our users safe!

Nexla, Inc.
Attention: Security Officer